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  1. Online help and support for frequently asked questions on Qantas Bookings, Baggage, Check-in, Manage booking, Frequent Flyer, Qantas Club and how to contact us.

  2. Find answers to your Manage Booking questions. From seat selection, change flights, upgrade flights, meal selection and more.

  3. Sometimes due to unexpected circumstances, such as bad weather or industrial action, your flight may be changed or cancelled. If this happens, we’ll do all we can to find alternate options and keep you informed of developments and the choices available to you. Visit our real-time Flight Status page for up-to-the-minute information on all ...

  4. You can request wheelchair assistance online by visiting the mobility assistance section on the Qantas website. Special requests must be made at least 24 hours before scheduled departure. Other conditions apply. For Jetstar bookings, limited assisted services are available. Visit Jetstar to view what Specific Assistance options are available.

  5. International - You can check-in online from 24 hours up until 90 minutes before your flight departure. Customers who require special assistance, unaccompanied minors or large groups, please make yourself known to a Qantas Team member who will be able to assist you with the check-in process when you arrive at the airport. Auto Check-in.

  6. Contact your local Qantas office to change your booking. (Service fees may apply for changes made through your local Qantas office). Cancellations/Refunds: If you have booked with us via qantas.com, you can request a refund or Flight credit for your flight booking via Manage Booking and selecting the Cancel/Voucher button, (before cancelling ...

  7. When booking a flight on qantas.com, you can find the fare rules by clicking on the fare name in the search results table. You have the option to compare the rules of different fares for the same flight. For bookings made through other channels: Contact your local Qantas office. View conditions for oneworld round the world fares.

  8. Search Results | contact customer service. Travel guides. Restaurant and hotel reviews, photo galleries and travel articles. With our interactive map it's easy to plan your next trip using money or Qantas Points. Looking for holiday inspiration? Browse our travel recommendations for Australia and beyond. Flight deals.

  9. If your baggage isn't available on arrival and we haven’t contacted you, please submit a report so we can start tracing your baggage. There are time limits for lodging a delayed baggage report. Visit Baggage Services for information on who to contact and how to report it. You'll need to provide your booking reference, contact details ...

  10. If you think your bags will exceed the checked baggage allowance, you can pre-purchase additional baggage online at qantas.com before you go, or when making your flight booking. The rates are lower than airport excess baggage charges and logged in Qantas Frequent Flyers can pay for the allowance using points. Log in to Manage Booking anytime ...

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