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Comment fonctionne le processus de remboursement ? En raison de la pandémie, le secteur du transport aérien est confronté à une situation difficile entraînant un grand nombre d’annulations de vols et de nombreuses demandes de remboursement en souffrance.
- Informations Covid-19
Dois-je effectuer un test PCR COVID-19 ou présenter un...
- Informations Covid-19
If you request and have the right to a refund of your flight, we will help you to obtain it. First of all, we will request a refund from the airline. The airline must then approve the request in order for the refund process to begin. You can also contact the airline directly.
For the latest information about your refund status, check “My Bookings”. Our customer support cannot offer further updates via phone. My Bookings. Frequently Asked Questions. Can I check in online? Do I always need a valid passport and visa when travelling abroad? How can I contact you?
How does the refund process work? Because of the pandemic, the airline industry is facing a difficult situation with a large number of flight cancellations and pending payment refunds. If you wish to change or cancel your flight reservation, we will contact the airline on your behalf, although please keep in mind that airline rules vary from ...
Demandes de remboursement. Téléphone. Ultérieurement, si l'option de chat n'est pas disponible, si vous avez une demande urgente ou si votre vol part bientôt, vous pouvez nous contacter par téléphone.
Comment puis-je modifier mes billets? La modification de réservation comprendra 2 frais, un de la compagnie aérienne et un de nos frais administratifs. Les frais de modification varieront en fonction des règles de la compagnie aérienne. Une liste de nos frais peut être trouvée [ici] - au bas de la page.
The refund amount will be paid out to your original form of payment. Depending on the delays from the airlines the refund process can take between 2-8 weeks, and even longer in extreme cases after an application has been made to the airline.
