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Please check you've entered the number correctly. If you're the recipient, check the sender has given you the right reference number. Check the reference number is for an item sent with Royal Mail, using a service that offers tracking. If the item has been sent. The sender might have created a tracking number, but not yet submitted the item ...
Confirm whether your item has been delivered by using Track and Trace to see the signature of the person signing for an item.
Large Letters: Max 750g | Max L 35.3cm x W 25cm x D 2.5cm. Parcel: Max L 61cm x W 46cm x D 46cm. Parcels max weight: 20kg (Royal Mail 24) 2kg (Royal Mail 48) Tubes and Rolls. Max 2kg | Max L 90cm x W * x D *. The length plus twice the diameter must be less than 104cm, with the greatest dimension less than 90cm.
If you purchase your postage online at send.royalmail.com you can get your postage label printed when you drop your parcel off. Once you've received your QR code to your mobile, take it to your Royal Mail Customer Service Point (CSP), usually located at your local Delivery Office or a Post Office branch. They’ll scan the QR code, print the ...
Email Address *. Confirm email *. For Security purposes we require the person who applied for the Redirection to contact us. Please ask them to complete the form. We will require additional identification to support this request, please call us on 03457 950950* to discuss this. * Line are open Monday to Friday 8am to 6pm.
If you want to change the returns address on your Tracked Returns account you can do so by emailing the following details: Name. Address (current) Contact details. Account number. New address. To Tracked.returns@royalmail.com. You’ll need to provide new address labels and addresses in advance and you may also need to set up a Redirection.
Help tracking items posted to another country from the UK ; International Business Mail Letters / Large Letters and International Business Parcels Max Sort - How to electronically pre-sort your Max Sort and Print Direct data ; Help with customs and sending goods abroad
This form must be completed in English only – I’m sorry, we’re unable to accept claims in any other language. Please provide your Royal Mail Account Number below so we identify and apply any credit if paid. This should be entered in FULL including any leading 0 numbers where applicable. You'll find your account number on a recent invoice ...
Tracked Return changes explained. You may have recently received a letter about a product closure coming into effect 1 April 2021 for certain Tracked Returns products (PT1, PT2, LM2). The letter explains any next steps, however below are some Frequently Asked Questions that might also help you:
Compensation based on actual loss (or cost to repair in the case of damage), where evidence of posting and value are provided, up to the maximum of £150 (£100 for items posted before 3 April 2023) or the market value whichever is the lower of these. Please note: Maximum value is £50 for customers who haven't signed up, or migrated to, the new.
