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A customer service representative (CSR) acts as a liaison between a company and its customers. They are responsible for providing assistance, support, and solutions to customers' inquiries, concerns, and issues.
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3 févr. 2022 · Customer service representatives are often a client’s primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
Qu’est-ce qui fait un bon customer service representative ? Le customer service representative doit être rapide, exceller dans les conversations avec les clients, maîtriser le produit/service et avoir une attitude positive qui n’est pas ébranlée par une mauvaise interaction avec le client.
30 mars 2022 · Customer service representatives listen to customer concerns, answer customer questions and provide information about the company’s products and services. In some cases,...
15 juil. 2024 · Customer service representatives use computer skills to retrieve product and service information, process orders, and communicate with clients by phone or email. Helpful skills include file management, word processing, spreadsheet, and email or phone applications.
12 avr. 2022 · A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
29 nov. 2023 · Customer service representatives work directly with customers to provide assistance, resolve complaints, answer questions, and process orders. If you enjoy helping people, a job as a customer service representative could be a good fit.
In consumer sales focused companies, customer service reps provide phone-based support to customers to help resolve product issues, answer account and billing questions, and in some cases, make new sales.
