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24 oct. 2022 · Le service client, c’est aider les clients. Découvrez les compétences, les qualités nécessaires, les types de service client et plus. Par Tara Ramroop, Responsable principal du marketing de contenu. Dernière mise à jour 24 octobre 2022.
Définition. Le customer care est lié à la valeur du service client. Son objectif est de « soigner » le rapport entretenu avec la clientèle. Il apporte une notion « d’attention » et de « soin » supplémentaire au simple service de relation avec le consommateur. Customer Care signifie d’ailleurs littéralement « Soin Consommateur ».
28 mai 2024 · Customer service refers to support and assistance given before, during and after customers purchase a product or service. It includes a wide range of activities such as: Answering questions and...
2 juin 2021 · Les compétences de service client les plus importantes en 2021. Nous avons analysé les données de 90 000 clients Zendesk dans 175 pays pour identifier les meilleures compétences de service client en 2021. Par Hannah Wren, Responsable adjointe, marketing de contenu. Dernière mise à jour 2 juin 2021.
26 juin 2023 · Explore the 21 essential customer skills skills every customer support pro needs to develop. From problem-solving to clear communication, read how you can elevate your customer experience.
22 sept. 2023 · What is customer service? Simply put, customer service is helping customers solve problems, teaching them how to use products, and answering questions. The definition is in the name of the concept — customer service is about serving the needs of customers.
7 mai 2024 · Customer service refers to the support and assistance you offer to customers before and after they purchase your products and services. Customer service includes helping customers solve problems they encounter with a business's products or services.
