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1. www.helpscout.com › blog › good-customer-service10 Ways to Deliver Consistently Great Customer Service

   www.helpscout.com › blog › good-customer-service

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   21 mai 2024 · Active listening also means you are mindful of your customer’s unique personality and current emotional state so you can tailor your response to fit the situation. Customer service is not one-size-fits-all. 9. Keep your word. If you promise something, making sure you deliver on it is common-sense customer service.

2. www.freshworks.com › fr › freshdeskCustomer Service Representative - Rôle et responsabilités ...

   www.freshworks.com › fr › freshdesk

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   Le customer service representative doit s’approprier le problème du client et être le point de contact unique pour toutes les questions relatives à la procédure de dépannage, au délai de résolution prévu et aux mises à jour concernant les progrès réalisés.

3. www.zendesk.com › blog › good-customer-service-defined11 ways to deliver good customer service: Principles + tips

   www.zendesk.com › blog › good-customer-service-defined

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   6 mai 2024 · 3. Have empathy. Showing empathy is one of the most important customer service skills businesses must master. This means engaging in active listening and fully understanding your customers and their problems—not seeing them as an annoyance to handle but as the hero of your story.

4. www.zendesk.com › blog › customer-service-skillsWhat is customer service? - Zendesk

   www.zendesk.com › blog › customer-service-skills

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   16 mai 2024 · Customer service skills are the qualities and abilities a customer service representative needs to deliver good customer service. They include a mixture of technical and soft skills. 1. Empathy. Empathy goes a long way in improving customer relations. If a customer is upset, for example, being defensive in return can fuel the fire. Instead, let ...

5. blog.hubspot.fr › service › customer-careCustomer care, la technique pour se différencier par la ...

   blog.hubspot.fr › service › customer-care

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   6 oct. 2023 · Publié : 06 octobre 2023. Le customer care est une composante essentielle de la stratégie de marque pour l'entreprise qui souhaite se différencier par la relation client. Elle ne se contente plus de vendre ses produits sur son site, elle fournit des tutoriels en ligne et publie les avis clients ; son service client n'applique pas une ...

6. www.microsoft.com › products › customer-serviceService client avec IA générée | Microsoft Dynamics 365

   www.microsoft.com › products › customer-service

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   Offrez aux agents l’IA générative et l’automatisation pour fournir de meilleurs services et expériences client à l’aide de Microsoft Dynamics 365 Customer Service.

7. www.coursera.org › articles › customer-service-skills10 Customer Service Skills for Success in Any Job | Coursera

   www.coursera.org › articles › customer-service-skills

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   3 avr. 2024 · Empathy, good communication, and problem-solving are core skills in providing excellent customer service. In this article, you’ll learn what customer service is, why it is important, and the top 10 customer service skills for a thriving business. If you're ready to advance your skills in customer service, consider enrolling in the ...