Résultats de recherche
13 juin 2023 · Customer service refers to support and assistance given before, during and after customers purchase a product or service. It includes a wide range of activities such as:...
22 sept. 2023 · Simply put, customer service is helping customers solve problems, teaching them how to use products, and answering questions. The definition is in the name of the concept — customer service is about serving the needs of customers.
7 mai 2024 · Good customer service is prompt, solves a problem, is easy to access, and is sensitive to the customer's needs. For example, self-service options like online FAQ sections let customers get answers to questions about business hours, return options, and shipping without waiting in a phone queue during regular business hours.
26 juin 2023 · Customer service is the act of providing support to both prospective and existing customers. Customer service professionals commonly answer customer questions through in-person, phone, email, chat, and social media interactions and may also be responsible for creating documentation for self-service support.
16 mai 2024 · Customer service is the support you offer your customers, from the moment they first contact your business to the months and years afterward. Providing good customer service means being a reliable partner to your customers, going beyond helping them troubleshoot, use, and make informed decisions about your product.
21 févr. 2024 · Customer service is the support, assistance, and advice provided by a company to its customers both before and after they buy or use its products or services. Customer...
3 mai 2024 · Customer service skills comprise the knowledge, tactics and understanding needed to make customers as satisfied as possible. Here are 12 essential skills.
Le customer care est lié à la valeur du service client. Son objectif est de « soigner » le rapport entretenu avec la clientèle. Il apporte une notion « d’attention » et de « soin » supplémentaire au simple service de relation avec le consommateur. Customer Care signifie d’ailleurs littéralement « Soin Consommateur ».
24 oct. 2022 · Selon Lexico, le service client (service client, nom), c’est l’assistance et les conseils fournis par une entreprise aux personnes qui achètent ou utilisent ses produits. C’est aussi les processus qui permettent aux équipes d’assurer un bon service.
25 avr. 2024 · Good customer service means meeting customer needs and expectations consistently. It’s fast, easy, seamless, personalized, and empathetic.
