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客户服务代表（Customer Service Representative,CSR），即代表企业或公司，透彻掌握和深入了解公司产品或 公司 所提供的服务，通过多种渠道（电话、传真、电子邮件、互联网、视频图像、短信、数据库等现代综合信息处理手段）为客户提供售前、售中或售后服务，以 ...
A customer service representative (CSR) acts as a liaison between a company and its customers. They are responsible for providing assistance, support, and solutions to customers' inquiries, concerns, and issues. CSRs play an important role in maintaining customer satisfaction and fostering positive relationships with clients.
As a Customer Service Representative, you will: Assist clients via inbound calls, chat, or e-mail in the after-sales process by answering customers’ inquiries and/or attending to potential requests. Resolve product or service problems by clarifying the customer's complaints.
7 déc. 2023 · Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media.
22 juin 2024 · 岗位职责. 简介 客户服务代表（Customer Service Representative,CSR） 定义 即代表企业或公司，透彻掌握和深入了解公司产品或公司所提供的服务，通过多种渠道（电话、传真、电子邮件、互联网、视频图像、短信、数据库等现代综合信息处理手段）为客户提供 ...
A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.
30 mars 2022 · Resolve customers’ concerns and answer customers’ questions to your best ability. Maintain a positive attitude and calmly respond to customers’ complaints. Open new customer accounts ...
Qu’est-ce qui fait un bon customer service representative ? Le customer service representative doit être rapide, exceller dans les conversations avec les clients, maîtriser le produit/service et avoir une attitude positive qui n’est pas ébranlée par une mauvaise interaction avec le client.
The Customer Service Representative (CSR) I, assigned to one of Pinkerton's largest global clients, works directly with the internal and external customers either in person or via email correspondence. The CSR manages access control requests and directs to the appropriate groups/businesses/individuals for resolution, facilitates effective ...
1 avr. 2024 · Customer service representatives use computer skills to retrieve product and service information, process orders, and communicate with clients by phone or email. Helpful skills include file management, word processing, spreadsheet, and email or phone applications.
