Résultats de recherche
28 mai 2024 · Customer service refers to support and assistance given before, during and after customers purchase a product or service. It includes a wide range of activities such as:...
26 juin 2023 · Customer service is the act of providing support to both prospective and existing customers. Customer service professionals commonly answer customer questions through in-person, phone, email, chat, and social media interactions and may also be responsible for creating documentation for self-service support.
22 sept. 2023 · Simply put, customer service is helping customers solve problems, teaching them how to use products, and answering questions. The definition is in the name of the concept — customer service is about serving the needs of customers.
16 mai 2024 · Customer service is the support you offer your customers, from the moment they first contact your business to the months and years afterward. Providing good customer service means being a reliable partner to your customers, going beyond helping them troubleshoot, use, and make informed decisions about your product.
7 mai 2024 · Customer service refers to the support and assistance you offer to customers before and after they purchase your products and services. Customer service includes helping customers solve problems they encounter with a business's products or services.
Le customer care est lié à la valeur du service client. Son objectif est de « soigner » le rapport entretenu avec la clientèle. Il apporte une notion « d’attention » et de « soin » supplémentaire au simple service de relation avec le consommateur. Customer Care signifie d’ailleurs littéralement « Soin Consommateur ».
3 avr. 2024 · Businesses can leverage good customer service to boost sales. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. In this article, you’ll learn what customer service is, why it is important, and the top 10 customer service skills for a thriving business.
21 févr. 2024 · Customer service is the support, assistance, and advice provided by a company to its customers both before and after they buy or use its products or services. Customer...
3 mai 2024 · Customer service skills comprise the knowledge, tactics and understanding needed to make customers as satisfied as possible. Here are 12 essential skills.
25 avr. 2024 · Good customer service means meeting customer needs and expectations consistently. This can lead to business growth — even when you’re not at your best. Our research finds that 88% of customers say good customer service makes them more likely to purchase again.
