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13 avr. 2015 · I don't usually buy through trainline as it's more expensive than going direct, but this ad suggested you'd get £30 cashback with a purchase when you sign up to their partner. Signing up is free for 30 days (cancel anytime) then £15 a month thereafter.
15 oct. 2020 · The Trainline have done nothing wrong, and didn't impose the rules; so they're entitled to be paid for the work they did and admin in refunding the ticket etc. It's likely the train operator will also charge them for the refund itself, so not fair they're out of pocket.
15 mai 2020 · I had booked a off-peak return that was valid for 4 weeks. I used the outward journey a couple of days before the lockdown but I was not able to use the return journey due to the lockdown and restrictions that were placed on travel. I spoke to Trainline but they refused to refund the unused part of the ticket or to offer a voucher. Do I have ...
26 févr. 2012 · I ordered some tickets from trainline. I found they were the wrong ones and not an open return. I rang to exchange and pay the difference and they wouldn't do it. I had to return and they deducted £10 off the refund price. They also charge booking fees.
16 mars 2020 · Hi, this week Trainline refunded my non-refundable Advance return tickets from London to Manchester (purchased to see a football game which was cancelled). Apparently Avanti have said that they will refund advance tickets if a new ticket is purchased, but the new ticket can be refunded immediately. Its a bit creative and needs a little effort but I think that's what this site is all about! I ...
27 mars 2019 · The trainline website states under the refunds section; REFUNDS If you decide not to use your ticket to make all or part of your intended journey then you can apply for a refund from the My Account pages, or through Customer Support within 28 days of expiry of the ticket. Please note, the outward portion cannot be refunded if the return portion ...
28 janv. 2011 · When I arrived I contacted Trainline.com and told them what happened and included the note from the Banbury station and all I've received so far from them is a message saying 'the tickets from your end have already been picked up'. Thanks to someone's comments on this forum earlier, I will be contacting Passenger Focus to log a formal complaint ...
31 août 2022 · I booked 2 journeys through Trainline both of which were disrupted by delay or lack of seating, in 1 case by 10.5 hours, and in both cases Trainline has said it is not responsible and referred me to the train operator. In both cases again the train operators have referred me back to Trainline. Catch 22!
13 juil. 2024 · Bought 3 Year Senior Railcard from Trainline in June 2023, through MSE offer and it vanished from the Trainline App by December 23. 7 months since first comlaining, Trainline can still not make my Railcard available for use through the App and refuse any refund. Any one else with same problem? Any suggestion how to progress?
27 juin 2023 · To my horror I have been charged twice on the Trainline after I tried booking an off peak return that should have cost £91.80. But the page timed out and I had to start again. The timeout happens a lot because I am dyslexic and can;t rush but I have never been charged twice before.
