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31 janv. 2024 · Learn the steps to become a licensed customer service representative in different industries, such as insurance, banking, or health care. Find out the exam requirements, fees, deadlines, and tips to maintain your license and skills.
Un représentant du service client (CSR), également appelé « agent », travaille dans un centre de contact et aide les clients à résoudre leurs problèmes.
Learn the steps to become a customer service representative, including education, skills, experience, and certifications. Find out the career outlook, satisfaction, and personality of this field.
Découvrez comment devenir Customer Service Representative, les compétences et les études nécessaires pour réussir, et le niveau de rémunération auquel vous attendre à chaque étape de votre carrière.
- Customer Service Certification
- Help Desk Certification
- Call Center Certification
- Client Services Certification
- Client Service Manager Certification
- Customer Experience Certification
- Customer Service Leadership Certification
- HubSpot Academy
- Customer Service Training by Alison
- Support Professional Training by Service Strategies
Whether you’re new to customer service or an experienced rep, a customer service certification offers a real world environment to hone your skills. Many certifications are offered online or in-person with instructor-led classes tailored to your organization's specific goals. This certification helps you become a better problem solver and communicat...
When choosing a help desk certification, prioritize options offered by your help desk software provider. It’s a tactical certification with immediate return on investment as you’ll be able to apply what you’ve learned fairly quickly and spread that knowledge among your team. Once you’ve mastered your help desk software, you can take advanced course...
Many customer service professionals begin their careers working in call centers, and a call center certification validates the technical, communication, and service skills of reps working with inbound and outbound calls. To earn this certification, you’ll establish a baseline assessment of your skillset, improve your performance, and substantiate y...
The client service specialist certification (CCSS) is ideal for entry-level professionals as it provides a foundational understanding of the customer service industry. To earn this certification, you’ll need to demonstrate the right blend of knowledge and skills in both customer service and sales functions, and it will mold you into a well-rounded ...
The client service manager certification is offered from a leadership point of view. If you’re a customer service rep, you can forge a path to a leadership position with this certification. It certifies your skills in applying best practices for customer service, sales, coaching, and leading.
The customer experience transcends any one function and is often the responsibility of every team, but customer service reps champion that experience by becoming certified customer experience professionals. When a company can craft processes and responses that make the customer feel valued, seen, and appreciated the entire business benefits. With t...
A customer service manager certification is worthwhile for any service rep working towards senior leadership positions. In these certifications, you’ll learn strategy, technical skills, and practical ways to apply your knowledge of customer service. You can use this type of certification to leverage a promotion, transition into a new role, or boost...
HubSpot Academy offers courses that provide useful customer service lessons, like the Inbound Certification course that features recent updates to the Inbound Methodology. Other courses include the "Customer Success & Account Health Check" course that covers the steps to nurturing and delighting customers over time, or There's also a "Managing Your...
Alison’s customer service training program is for all stages of customer service careers. It introduces the basic concepts of customer service through an online course, and the goal is to teach reps how to handle difficult customer interactions while understanding why they occur in the first place. The course also dives into creating a customer-foc...
Service Strategies helps technical support reps provide high-quality customer service by training effective communication techniques when providing technical solutions. Sometimes technical concepts can be challenging to explain and understand, so it’s important to know how to communicate these solutions clearly. Service Strategies offers three ways...
7 déc. 2023 · Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. The specific duties of customer service representatives vary by industry. For example ...
1 avr. 2024 · Discover what a customer service representative does, identify requirements for the role, learn how to become one and explore the typical salary for the career.
