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24 oct. 2022 · Ce guide vous explique ce qu'est le service client, comment le différencier de l'assistance client et comment le mettre en œuvre dans votre entreprise. Vous y trouverez des conseils, des exemples et des ressources pour améliorer votre service client.
13 juin 2023 · Learn what customer service is, why it matters and how to provide it well. Find out the key components, types and challenges of customer service, and the best practices to improve it.
- Some best practices for providing good customer service include being responsive, patient with customers, knowledgeable about the product and maint...
- Customer service is important because it helps build customer loyalty and trust, differentiate your business, improve your brand reputation and inc...
- Customer service can take place through a number of channels: in person, phone, email, live chat, text and social media.
- Businesses can do so by tracking important metrics such as customer satisfaction, response time, resolution time, conversion rate, net promoter sco...
Qu’est-ce que le customer care ? Découvrez tout ce qu’il faut savoir sur ce concept lié à la relation client et comment l’intégrer à votre stratégie marketing.
Le service client est le processus continu qui permet à une entreprise de se concentrer sur sa clientèle afin de la satisfaire. Apprenez-en plus sur le service à la clientèle !
26 juin 2023 · Learn what customer service is, why it matters, and how to develop 21 key skills for your support team. Find out the principles of good customer service and get tips for different business types and industries.
2 juin 2021 · Découvrez les compétences clés pour offrir un service client d’exception en 2021, selon les données de 90 000 clients Zendesk. Empathie, collaboration, connaissance du produit, efficacité, messagerie, rapidité, commentaires, données, relations, agilité, IA, communication, télétravail et logiciel d’assistance client sont au programme.
30 sept. 2020 · Meilleures pratiques pour un service client rapide. Les clients veulent un service rapide, nous le savons. Mais comment satisfaire à cette attente ? Il y a plusieurs façons d’améliorer vos délais de réponse et ainsi la satisfaction client : Investissez dans la formation de vos agents.
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