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26 août 2022 · Si tuviéramos que dar una definición de customer service diríamos que es el servicio que se da al cliente para escucharlo y resolver todas sus dudas antes, durante y después de la compra para que tenga la mejor experiencia posible. Repetimos: antes, durante y después.
17 sept. 2019 · The typical customer service playbook doesn’t take this shift into account, and that’s why most companies fail to impress the folks who pay them. But increasing customer retention rates by as little as 5% can increase profits by 25% to 95% , and Gallup says B2B customers with high customer engagement scores achieve 50% higher sales revenues and 34% higher profitability than other companies.
3 mai 2024 · These are the 12 most essential customer service skills that businesses should implement. 1. Active Listening. First, customers want to be heard, especially when they aren’t happy or have a ...
22 mai 2024 · Customer service refers to the way that companies behave toward their customers, for example, how well they treat them. Collins COBUILD Advanced English Dictionary. Sometimes customer service is synonymous with customer support and customer care. Here is an entry that also works as a good definition of customer service.
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23 nov. 2023 · Most businesses have a team dedicated to providing excellent customer service every day. However, taking care of your employees and offering them support when necessary is just as crucial to ...
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